Need-to-Know Details for Memory Keepsake Orders
Answers to your most common questions about memory keepsakes, orders, and more.
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Shortly after placing your order you will receive an email with all the instructions necessary to continue!
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Each memory animal requires either 1-2 adult shirts or 6-8 baby items.
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You can send onesies, sleepers, blankets, sweatshirts, and/or t-shirts! (All 3 months or larger please!)
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Cotton, polyester, and fleece are ideal!
Please don’t send:
anything with large holes
silk, satin, leather, swim wear, thick jackets, or denim
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Yes, I will send you the layout before I start sewing!
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Yes, I will return unused items and/or scraps (must specify) with your memory keepsake!
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You can use USPS or FedEx. The address is provided via email after checkout.
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You will receive an email shortly after you place your order which outlines where you need to mail your items to and the next steps.
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Yes, the customer is responsible for the postage of mailing the items. If you are local, drop off is an option!
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Yes, all items are required to be clean before I receive them.
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As each item is custom-made, I do not offer refunds once work has started. However, if there are any issues with your memory keepsake, I will work with you to get the issue resolved!
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It may take up to 8 weeks from the date I receive the order.
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